You may have noticed that the library chat box looks a bit different. The library is piloting a new chat provider called LibraryH3lp. LibraryH3lp works similarly to Meebo. When a librarian is available, you will see the box on the right hand side of the library webpage.
When no librarians are available to answer your questions, you will see the following message:
No librarians are available to chat at the moment. Email your question to email@example.com.